Welcome Letter from Executive Director, Marla Benson, SPHR

Volunteer Relations Institute - When it comes to conflict, we are on your side. Watch!

Hello!

I'm so thrilled that you're here. I'm sure you want to know 'who is this organization' who is asking for your trust in guiding you through what can be the most difficult, frustrating and soul-sucking part of your work; dealing with conflicts.

We are:
  • Professionals in training & coaching.

  • We teach you and your Staff how to use the power of language to both prevent conflict and for use in your most challenging situations.The right words delivered in the right order and with the right tone are EVERYTHING!

  • We have been in your shoes. As Volunteer Administrators ourselves, overseeing all Volunteer recruitment, management, training & development and, yes, conflict issues.

  • We have created unbreakable conflict management systems currently in use in multiple nonprofit organizations just like yours.

  • We live to empower others. Look, that's what this work is all about, We empower you and your teams to provide the best to your Volunteers, Members, Board Members, etc. When you feel empowered, there's no stopping you!!

  • We have the credentials in Speaking, Trainiing, Coaching & Workplace Mediation.


We are proud of and dedicated to the work we do and the outcomes we will achieve together, including:

  • Increased empathy that your team will develop for Volunteers, Customers and each other.

  • Increased decisiveness and confidence by the team when confronted with challenging situations.

  • Increased Trust from Staff and Volunteers through use of my systems:

Systems = Consistency

Consistency = Trust

I hope this is helpful to you and I look forward to hearing from you soon!

Cheers to your success!!

Marla

_______________________________________________________________________________

Here's the other stuff that you want to know about me:

About Marla Benson

Marla Benson, Volunteer Relations℠ Institute Executive Director has always been aligned and connected to the best-of-the-best throughout her career history. Always a leader and influencer, Marla's impact through executive leadership coaching/advising, consulting and training has been far-reaching over more than 25 years.

As former Chief Program Officer of Girl Scouts of Southeastern Michigan, she is proud to count among her clients such organizations as multiple Girl Scout Councils, Microsoft, eHarmony.com, Disney Resorts, Hoag Hospital, Kaiser Permanente, University of Texas McCombs School of Business and many more admired and high-performing organizations.

Marla is focused on continuous improvement and best practices and integrates the most relevant and current education and certifications:

  • SPHR, Senior Professional in Human Resources, a certificate rating by the Human Resource Certification Institute
  • Purdue University Alternative Dispute Resolution (ADR) Certificate
  • Certified Workplace Mediator (MTI - Mediation Training Institute)
  • Certified Workplace Mediation Trainer (MTI - Mediation Training Institute)
  • Cornell University Executive Leadership Certificate
  • Cornell University Change Leadership Certificate
  • Cornell University Project Leadership Certificate
  • Keirsey Temperament Profile Certified Professional